Etisalat Home Internet Packages | Starting From 195 AED

What is our role and scope as an Authorized e& Channel Partner

As an official e& (Etisalat) channel partner, we (Purple Patch) are responsible for facilitating the selection and application process for e&(Etisalat)’s internet services. We provide information about various e& (Etisalat) internet plans, assist in signing up for these plans, and coordinate with e& (Etisalat) to ensure service activation.

We act solely as an intermediary, meaning we do not provide the actual internet services, customer support for connectivity issues, or billing services.All these are directly managed by e&.

As a channel partner of e& (Etisalat), we do not process, collect, or handle any payments from customers. Once your e& (Etisalat) service is activated, you will be billed directly by e& (Etisalat) as per the billing cycle associated with the selected plan.

The Authorized Channel Partner information can be verified on the official e& website with the below link

https://www.eand.ae/content/dam/etisalat/consumer/docs/general/authorised-channel-partners.pdf

What is the Free speed boost promotion on eLife Ultra Starter plan?

What is e& Home Wireless Plans & eLife Plans ?

Home Wireless Advance offers you unlimited internet at your home with our optional 5G Plug-n-Play router at no extra charge.

Home Wireless Premium offers you premium TV content on STARZPLAY, GoChat with unlimited internet & an optional 5G Plug-n-Play router.

eLife is e& (Etisalat)'s most popular and stable home broadband service, offering exceptional speed, reliability and entertainment options with advanced Fiber Optic Technology. It's the ultimate choice for high-speed internet and entertainment in your home.

How do I activate my eLife FREE subscriptions to Amazon Prime, STARZPLAY, or the 3 months FREE offer on Anghami Plus Family? Also, how do I use my FREE delivery with Smiles benefit?

To activate Anghami and Amazon Prime, please follow the below steps:

Step 1: Download e& UAE app and log in with you eLife account number

Step 2: At the top of the homepage make sure the correct account is selected that has the benefit you want to activate

Step 3: On the homepage click on “Manage” next to your plan details

Step 4: On the next page, scroll down and click on the “Addons” section

Step 5: Here you can select and activate the included subscriptions

STARZPLAY is already activated and available in your TV box.

For Smiles benefits: just download the Smiles app from your app store and log in with your eLife account number (you will get a code on your registered mobile number or email). Once enrolled you can start ordering and you will automatically get free delivery. If you’re an existing Smiles customer, log in to Smiles with your eLife number and the benefit will be automatically applied.

What are the early termination charges for eLife with 12/24 months minimum subscription period?

An early termination charge, which shall amount to AED 1,000 or one monthly rental charge of the current service plan (whichever is lower) is applicable.

For both fixed term plans with 12-month or 24-month commitment minimum subscription and monthly plans any remaining device charges will be applied on a pro rata basis.

Total applicable charges will be calculated as follows:

Basic exit charge + (device retail price/ agreement term in months) x (agreement term in months – (1 + monthly payments the subscriber has already made under contract)

The device charge is dependent on the retail price of the device which can be any or all of the following:

4K TV box (Recorder AED 720/Regular AED 480)

Router (AED 240/AED 540/AED 960

Home phone (AED 120)

*Even if the contract is 12/24 months, you can relocate the connection to your new appartment/villa if you are shifting your current home within any where in UAE with e& connectivity by calling 800101 or submitting a home move request through e& UAE app. Relocation will not be considered as breaking of the contract/commitment period, and no exit penalty applies in case of relocation.

There will be a one time charge of 150AED at the time of relocation, for the technician visi

What are the billing and payment terms ?

All payments for e& (Etisalat) services, including but not limited to home internet subscriptions, are handled directly by e& (Etisalat).

As a channel partner of e& (Etisalat), we do not process, collect, or handle any payments from customers. Once your e& (Etisalat) service is activated, you will be billed directly by e& (Etisalat) as per the billing cycle associated with the selected plan.

Customers are not required to make any deposits or advance payments to e& (Etisalat) Channel Partners at any stage. All payments are managed directly by e& (Etisalat) in accordance with their billing procedures.

Any payment issues, such as late payments, disputes, or billing errors, must be resolved directly with e& (Etisalat). We are not responsible for handling or resolving any payment-related concerns.

Which areas do you provide your services in?

How we will use your personal data ?

We will treat your personal information as confidential and will only disclose it in accordance with the United Arab Emirates laws concerning privacy rights, or if we believe it is necessary to comply with a requirement of the UAE law enforcement agencies. Unless you register your details on the website we do not collect personal information about you. If you do register on the website we will use your personal information for the following purposes:

- Processing your orders.

- To administer this website For statistical purposes to improve this website and its services to you.

- To notify you of products, special offers or competitions that may be of interest to you.

What is your responsibility as a customer ?

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Amazon Prime

Etisalat Home Wireless Plans

Instant Home Wireless from Etisalat, Unlimited Data

Home Wireless Advance

AED 206/month

Home Wireless Advance

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Home Wireless Premium

Etisalat Home Wireless

AED 269/month

Home Wireless Premium

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Etisalat eLife Plans

Super-fast etisalat Fibre internet, Unlimited Data, multiple entertainment options, free subscriptions and much more.

Ultra Starter

AED 429/month

Etisalat eLife

Neo

AED 399/month

Etisalat eLife

Etisalat eLife

Unlimited Starter

AED 389/month

Etisalat eLife

Neo Fusion

AED 799/month

AED 1799/month

Etisalat eLife

Neo Fusion 5G

Etisalat eLife

Neo Fusion 10G

AED 2699/month

Etisalat eLife

Ultra Starter

AED 454/month

AED 409/month

Etisalat eLife

Unlimited Starter

Choose Etisalat Home WiFi Plans

Bring more value to your life, with eLife add - ons from etisalat

Full Home Wi-Fi

AED 99/month (add on)

Home Zone

eLife TV

Devices Included

Regional Add-ons FREE for 3 months

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